Returns & Refunds policy

Refund after placing an order:

A 100% refund is applicable up to 15 days from the day the unit is ordered online, except for used scooters, "sold as is, no refund".

Restocking Fees

Returnable products "including refused delivery without notice or not answering the carrier phone call to schedule a delivery time", require a 20% restocking fee.

The product must be returned in new condition, in original boxes, and with all paperwork, parts and accessories in order to satisfy our return policy.

The buyer is responsible for the return shipping cost.

Please see our Return Rules and Restrictions and Return Exceptions before returning your item.

Return Rules and Restrictions

• Items must be returned within 30 days of delivery.

• You must include the original packing slip or your sales receipt. Be certain to save copies for your records.

• Your returned item must be in new condition, in original boxes, and with all paperwork, parts and accessories.

• Shipping and handling costs and other additional charges are non-refundable.

• We will not accept CODs or third party billing for returned merchandise.

• You can expect a refund in the same form of payment originally used for purchase within 3-5 days of our receiving and inspecting your returned product.

• Notification received by Mobimed Rentals that a customer would like to initiate a return must be made within 30 days from the day the unit is delivered. Notification must be made either by calling 321-405-5445, or by completing a return form here: RETURN REQUEST. Please include “30-Day Trial Return” in the comments.

• Units returned without an authorization from Mobimed Rentals will not be refunded.

• Customers must have a valid email address.

• The 30 Day Trial return is only applicable to delivery addresses within the contiguous 48 United States.

Non-returnable items include:

• Used scooters and power chairs

• Batteries, Chargers or Electrical components

• Used equipment

• Special/custom orders

• Replacement Parts

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@mobimedrentals.com